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If I have to tell you how, I shouldn’t be giving you the job; it is my leadership obligation. It’s that simple.

But utterly forgotten in most organizations and homes!

I am going to enjoy your writing

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"Artisans know how to improvise to get what needs to be done, done; understand the rules well enough to know when and how to break them, and have the confidence to do so. They are not just systems thinkers; they are system doers." That's a keeper. And the idea of the 'manager' being accountable for the 'what' and 'when' but not the 'how' is powerful, and one that's connected with Elliott Jaques's 'requisite organization'. Thanks, Richard.

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