Postcard from the Edge
Being where the Trust lives
There’s an excellent post by Seth Godin this morning, where he makes the point that large organisations are trading trust for short-term profit. It includes this compelling graphic:
In a world increasingly defined by uncertainty, the question is, where does the trust go? It does not disappear; it relocates.
An artisan’s foundation is trust - what we do and how we do it. Money is involved, but it’s not the driver.
Being the place where clients look for trusted support is not a bad place to be.
The problem is that we are treating trust as a commodity. It isn't. It is an outcome. An outcome of what? Of relationships of respect and mutuality. And of a belief in the value of each person and in their capacity to create impact.
As you describe, most larger business are not organized this way. It is really difficult to create trust. Want trust? Build relationships.
Richard. Thanks for this. The chart shows trust decreasing across the board, which is my experience of life.
Has the trauma of COVID and working at home decreased trust everywhere.
After a challenging evening at the sailing club I would notice that people are now using democracy as a weapon to get what they want driving wedges into trust.
Complex stuff this😁